Privacy Policy

Introduction

Elite Elgin Lawn Care ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lawn-care-elgin-il.com, submit an estimate request form, or interact with us by phone or email.

By using our website or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or submit personal information.

What We Collect

We collect personal information through two primary channels:

Estimate Request Form

When you submit our online estimate request form, we may collect the following information:

• First and last name
• Email address
• Phone number (optional)
• Service type requested
• Property type (residential or commercial)
• Property address and/or zip code
• Job details provided in the free-text description field

Phone and Email Communication

When you contact us by phone or email, we may collect details you voluntarily share about your property, service needs, scheduling preferences, and any other information relevant to providing you with an estimate or coordinating service.

Server Logs

Our web server automatically records basic access information, including your IP address, browser type, and pages visited. We do not use cookies, tracking pixels, or third-party analytics tools beyond these standard server logs.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Respond to your estimate requests and service inquiries
• Share your service request with vetted service partners (independent lawn care professionals) so they can provide a quote and schedule service
• Coordinate scheduling between you and the service partner assigned to your area
• Follow up on pending inquiries if we have not heard back from you

We do not use your information for marketing campaigns, email newsletters, promotional mailings, or any purpose unrelated to fulfilling your service request.

Who We Share Your Information With

Vetted Service Partners

To fulfill your service request, we share your information with vetted, independent lawn care professionals operating in your area. This sharing is necessary for them to contact you, provide an accurate quote, and perform the requested services. Specifically, we may share your:

• Name
• Email address
• Phone number
• Property location
• Service details and job description

Our service partners are required to use your information solely for the purpose of responding to your specific service request. They are not authorized to use your data for their own marketing or any unrelated purpose.

Legal Requirements

We may disclose your personal information if required to do so by law, in response to a valid legal process (such as a court order or subpoena), or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell personal information to third parties for marketing purposes.

Third-Party Services

Our website uses the following third-party services:

Web3Forms

Our estimate request form is processed through Web3Forms, a third-party form submission handler. When you submit a form on our website, your data passes through Web3Forms' servers for delivery. Web3Forms' own privacy policy governs their handling of that data. We encourage you to review their privacy policy for details on how they process and store form submissions.

Google Fonts

Our website loads font files from Google Fonts to display typography. When you visit our site, your browser may make a request to Google's servers to retrieve these font files. Google's privacy policy applies to any data collected during that process.

Data Retention

We retain your personal information for a period of three (3) months from the date of your last interaction with us. After this retention period, your data is permanently deleted from our systems.

If you would like your information deleted before the standard retention period expires, you may request early deletion by contacting us at the email address listed below. We will process deletion requests within 10 business days.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage practices and limiting access to personal data to only those individuals who need it to fulfill your service request.

However, no method of transmission over the Internet and no method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the following rights regarding the personal information we hold about you:

• Right to Access: You may request a copy of the personal information we have collected about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our systems.
• Right to Opt-Out: You may request that we stop sharing your information with our service partners at any time.

To exercise any of these rights, contact us at info@lawn-care-elgin-il.com. We will respond to all rights requests within 10 business days.

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business purpose for collecting your information, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, you have the right to opt out of any future sale or sharing of your personal data.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, service quality, or access to our services based on your privacy choices.

To submit a CCPA request, contact us at info@lawn-care-elgin-il.com.

Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, and other states with comprehensive consumer privacy laws may have additional rights similar to those described above, including the right to access, correct, delete, and opt out of the processing of personal data.

If you are a resident of one of these states and wish to exercise your privacy rights, please contact us at info@lawn-care-elgin-il.com. We will process your request in accordance with applicable state law.

Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@lawn-care-elgin-il.com so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of any third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review the privacy policy of every website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will post the revised policy on this page and update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@lawn-care-elgin-il.com

Elite Elgin Lawn Care
Elgin, IL 60120